After your wedding gown is carefully inspected, cleaned, repaired, and placed in the preservation chest, it is ready to be placed in our crush-proof, double walled, water-resistant shipping container and safely shipped back to your home for you, your family, and future generations to enjoy.
When your finished gown is ready to be shipped back to your home, you will receive an e-mail to the account you ordered your kit through. This e-mail will contain all tracking information so you can keep updated on the location of your dress as it makes the short journey back to your home. At any time during your preservation, you can use our GownTracker system to check the current stage of the preservation process.
When your gown arrives back to your home, we encourage you to give your cleaned and preserved wedding dress a light inspection. To do this, we package your wedding gown in a way that you can open the bottom of the preservation chest and examine the hem of your gown, often the most soiled piece of fabric when it arrives to us. A visual inspection of the rest of your dress can be performed through the preservation chest viewing window.
Provided with your final preservation are white gloves to use during your inspection which prevent any oils on your hands from transferring to the delicate cleaned and preserved fabrics of your wedding gown. Also included are sealing squares so that you can re-seal the preservation chest after the light inspection. You may open the kit, pick up the preformed bust to examine train and accessories, inspect your accessories, and examine the hemline of your gown where the most staining and wear occur on your wedding day.
Important note: Completely removing your gown from the preservation chest will void our 100 year warranty. If the gown is completely removed from the box and bust, we cannot guarantee new stains may be transferred to your gown. Damages must be reported within 15 days of receiving your gown.
Store your gown in a cool, dry area – never in an attic or basement. We recommend only storing your wedding gown in an environment that you yourself would be comfortable in. Remember that your wedding gown is comprised of some of the most delicate fabrics in the textile world and should be treated with love and care during storage.
We cover most of the questions you may have in our preservation FAQ but you are more than welcome to call our office at (855) 227-9235 M-F 9am- 5pm EST and we'll be happy to assist.