Wedding Dress Preservation FAQ - Why Clean & Preserve Your Gown?

Do you have questions about the preservation process or the dress cleaning process? Get your answers below and don't hesitate to ask us if you have questions that aren't covered here.

Safety of Your Wedding Gown

We've taken every step available to make sure your gown is safe and secure as it is shipped to our facility and back to your home. The finished kit requires a signature from a resident of your home and each kit comes with shipping insurance included to keep your mind at ease. Over 3,000,000 brides can attest to the safety of our time-proven process while saving hundreds of dollars at the same time.

Your dress will receive its own unique tracking bar code which allows us to track the progress of your gown as it makes its way through each preservation station at our facility. This information is linked online with our GownTracker™ system to allow you to track the progress of your gown 24/7.

Our revolutionary SystemK4 wedding gown cleaning technology is 100% organic, just like the fabrics in your gown! Not only is it non-hazardous to your gown and the environment, SYSTEMK4 cleans and protects your gown much more effectively than the dangerous PERC chemicals used by your local dry cleaner. Click here to learn more about SYSTEMK4

For as long as we have been the #1 online dealer for the Wedding Gown Preservation Company we have never had a brides dress lost during shipping. This can be attributed to the strict instructions we have for the delivery drivers and the processes we have set in place to keep your dress safe and secure

Difference Between the Kits

The Celebrity Kit is specifically designed for more expensive designer dresses and is recommended for silk or couture gowns. The celebrity kit has a silver embossed presentation box and also features hand pressing instead of steam pressing and the insurance on shipping is $2,000 rather than the $500 of the traditional kit.

No, both packages receive the same amount of care when it comes to the spot cleaning and dry cleaning process.

Shipping & Insurance

Of course! If you purchased your Preservation Kit as a gift or for yourself and you or the recipient end up not using it, you can contact us to let us know and you will receive a 100% refund on your order. There is no need to return the box or its contents, however, the order number will be de-activated from our system making it unavailable to use in the future. It's that easy!

It's easy! Simply order your kit from our website, and we'll send you our patented preservation box to your door step for the trip to our facility. The box is thick walled, crush proof and also contains our preservation bag to keep your dress dry during the shipping process.

We can reassure you that you'll have access the location of your dress during the entire preservation process. With advancements in UPS shipping technology, you'll be able to track your dress every step of the way and we even have an internal tracking systems once your gown arrives at our facility. Just for that extra protection, both kits come with shipping insurance from the shipping carriers.

Yes! We notify you via the e-mail address you use to order your kit that the cleaning and preservation process has begun.

Absolutely not. The entire process is completed in-house and your gown remains safe in our possession the entire time.

Sure! Our online ordering system has the ability to choose a different shipping address from the address you use for billing. We'll even provide a note to the recipient if you add your message to the "comments" field while checking out.

When you receive your Kit you'll find paperwork inside that will allow you to add any extra amount of insurance in the included paperwork which will be in addition to the included insurance that comes with your order ($500 for the Traditional Kit and $2,000 for the Celebrity Kit). Extra insurance is $3.00 for each $100 of extra insurance you'd like to add.

No. To ensure the safety of your gown, we cannot ship to a PO Box.

100 Year Warranty

Our exclusive 100 year warranty protects your gown against yellowing for up to 100 years from the day it's preserved. If you feel your gown has at all yellowed during that time, we'll preserve it again at no extra charge.

No, if you open your box your warranty will still be valid. We include "sealing squares" which you can use to reseal the seams of your kit in the event you need to open it. However, we ask that you do not take your gown completely out of the Preservation Chest, due to the chance of environmental contaminants, such as oil from your skin, will void your 100 year warranty.

The Cleaning & Preservation Process

Our Clean-only Kit is perfect if you have a dress you plan on wearing again soon or if you plan to sell your gown to another bride.

During the dress cleaning process your gown will be rotated around our racking system to "preservation stations" where each station focuses solely on one aspect of the cleaning process. A few of the stations are gentle dry cleaning, spot removal, pressing, hemming, beading and more. Your dress is preserved using age old family formulas passed down through the generations. After the cleaning process is completed, your gown is placed in our acid free preservation paper and formed around a bust to maintain the gown's shape over time. During the final step your gown is sealed in our preservation chest, placed in a heavy, crush-proof shipping box, and sent out for the return trip to your doorstep.

We are able to remove 95% of stains found on the gowns we process. The types of stains we're successful at removing include

  • Dirt
  • Grease
  • Sugar Staining
  • Blood
  • Tar
  • Grass
  • Mud
  • Ink and more

If your wedding dress has a difficult, set-in stain, a three step deep cleaning process will be used to treat and remove the stain. In the rare event a stain cannot be removed, and it is determined that further treatment could damage the delicate fibers of your gown, a stain letter will be sent with your preserved gown explaining why the stain wasn't further processed.

We have an expert, in-house staff of tailors and seamstress experts that can repair your gown for a very small fee. If we find damage on your gown we will contact you with the option to repair the damage and a cost to do so. If you know ahead of time that dress was damaged then please specify on your paperwork ahead of time.

5 complimentary items can be included to be preserved with your wedding dress. These can include gloves, veil, train, hat, jacket, shawl, handkerchief, cape, duster, garter, ring pillow, money bag, purse, and garter or for our Christening Kit, veil, socks, booties, bibs, robes, bonets, slips, rattle and more. In the event that you have more than 5 items that you'd like preserved, you'll be charged $10 for each additional item which you can include by check when you ship your gown to us. We also offer preservation for shoes, slip, and a silk bouquet for an extra $25 each.

The absolute best time to order your Preservation Kit is when (or soon after) you purchase your wedding dress. Ordering your kit early is the best way to ensure this important item is checked off your wedding "to-do" list and the best way to treat yourself to a stress free day without having to worry about dirt, grass, food, or sweat stains that will inevitably occur during your reception. Your kit never expire so it doesn't matter if you order your preservation kit one month before your wedding day, or one year.

Absolutly. We take great care in maintaining the vibrancy and integrity of wedding gowns comprised of dyed fabrics.

No. More damage can be done to your gown by bleaching it and the bleaching process is far too harsh on the delicate fabrics found in most wedding gowns.

Preservation Kit Packaging

The preservation box is made of PH neutral, acid-free, heavy duty corrugated cardboard coated in a UV resistant sealant. The preservation window is also UV resistant.

No, you must upgrade to the celebrity kit to get the silver preservation chest.

All wedding dresses are of varying sizes and so are our preservation boxes. Depending on the size of your dress and your accessories, we have a standard, large and extra large box size.

  • Standard Dimensions: 33" x 19" x 7"
  • Large Dimensions: 33" x 19" x 10"
  • Extra Large Dimensions: 33" x 19" x 13"
Processing Times

The process will take between 3-10 weeks from the day you order your kit depending on the size of your gown and the amount of work that needs to be done. The actual preservation process takes aound 20 days in our facility.

The shipping box will arrive at your home in 5-7 days after you place your order on our website.