Wedding Gown Check-in Process

wedding dress preservation check-in process

From the moment your gown arrives at the Wedding Gown Preservation Company, it begins receiving professional care normally reserved for museum grade garment care services.  Your gown is carefully unboxed and immediately given an identification number as well as a barcode to ensure your gown can be located in our facility during every step of the cleaning and preservation process.  This identification information is what powers our GownTracker™ system which allows you to enter your number into our system in order to find out where your wedding dress is in the preservation process.  All these steps are to make sure our brides can rest easy knowing their gown is in good hands.

Thorough Stain and Fabric Examination

After your wedding gown receives its tracking identifier, a fabric expert begins a meticulous examination process to identify any trouble areas.  While your stain stickers help us identify areas you are concerned with, our experts go much more in depth by using UV light technology to identify invisible stains on your wedding dress that would eventually become unsightly blemishes if left untreated.  Additional information such as tears, fabric wear, loose adornments, and other details are included in your gown report card to be addressed during the gown cleaning process.

State of the Art Racking System
wedding gown racking system

The Wedding Gown Preservation Co. has invested in a state of the art racking system manufactured in Germany specifically for their facility.   As soon as your gown is cataloged into the system it is transferred to this innovative racking system where it begins its journey through each stage of cleaning and preservation.  A special air handling system has also been installed in the preservation facility to keep air circulating in the temperature and humidity controlled preservation studio.

Frequently Asked Questions about Our Gown Check-in Procedures

No. The unique identification system ensures your gown is tracked from arrival to final shipment back to your home.

Please allow 7-10 days after you send your gown in for us to enter it into our system for tracking.

We will contact you using your order contact information if we feel you should upgrade to a full wedding gown restoration. This service is normally recommended for gowns that are over 20 years.

Do You have Additional Questions About Sending in Your Gown?

We cover most of the questions you may have in our preservation FAQ but you are more than welcome to call our office at (855) 227-9235 M-F 9am- 5pm EST and we'll be happy to assist.

Learn More About America's #1 Rated Preservation Kit
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Why Preserve With Us?
  • Most Trusted

    The only online wedding dress cleaning and preservation service trusted by over 3 million brides and leading the way since 1913.

  • FREE Shipping

    Every kit comes with absolutely FREE 2-way shipping for professional cleaning, preservation, and safe arrival back to your home.

  • Museum Quality

    Our advanced delicate fabric cleaning and preservation process & technology used on your gown is the same that is trusted by museums across the world.

  • Affordable

    We guarantee all our Wedding Gown Preservation Kit™ packages are the lowest price available both online and in stores.

  • 90 Day Returns

    Our "No Questions Asked" 90-day return policy makes our Wedding Gown Preservation Kit™ a great gift for a wedding or anniversary.