Is my dress safe during the shipping process?
We've taken every step available to make sure your gown is safe and secure as it is shipped to our facility and back to your home. The finished kit requires a signature from a resident of your home and each kit comes with shipping insurance included to keep your mind at ease. For as long as we've been the #1 online retailer of the Wedding Gown Preservation Kit, we've never had a gown lost in transit. Over 3,000,000 brides can attest to the safety of our time-proven process while saving hundreds of dollars at the same time.
How do I add more insurance?
When you receive your kit you'll find paperwork inside that will allow you to add any extra amount of insurance you'd like which will be in addition to the included insurance that comes with your order ($500 for the Traditional Kit and $1,500 for the Celebrity Kit). Extra insurance is $2.00 for each $100 of extra insurance you'd like to add.
What does the 100 yr. warranty cover?
The 100 year warranty protects your gown against future yellowing for 100 years. In the event that you feel your dress has yellowed, the Wedding Gown Preservation Company will re-clean and preserve your gown at no cost to you.
Can I have my preserved dress sent to a different address?
Sure! When you receive your kit you'll have paperwork that will allow you to specify a different address to have your finished dress sent to on the return trip.
Will my dress fit in the display box?
Yes, there are three different sizes of boxes ranging from small to large which will accomodate any size dress.
What happens if you can't get a stain out?
It is very unlikely that we find a stain that cannot be treated. In the event that we do we will contact you with a variety of options on how we can proceed with the stain.